000 00277nam a22001217a 4500
020 _a9781783472017
082 _a658.83
100 _aRUST RONALD T.
245 _aHANDBOOK OF SERVICES MARKETING RESEARCH
260 _aU. K
_bEDWARD
_c2014
300 _aXI, 615P
942 _cBK
999 _c9581
_d9581