000 00253nam a22001217a 4500
082 _a658.8
100 _aZEITHAML VALARIE A.
245 _aSERVICES MARKETING
250 _a6 TH
260 _aNEW DELHI
_bTMH
_c2015
300 _aXXXII, 711 P
942 _cBK
999 _c8096
_d8096