000 00256nam a22001217a 4500
020 _a9789339204471
082 _a658.8
100 _aFITZSIMMONS JAMES A.
245 _aSERVICE MANAGEMENT
250 _a7 ED
260 _aNEW DELHI
_bTMH
_c2011
942 _cBK
999 _c7802
_d7802