000 00322nam a22001337a 4500
020 _a9781856175227
082 _a658.812
100 _a BUTTLE FRANCIS
245 _aCUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNILOGIES
250 _a2ND
260 _aLONDAN
_bROUTEDGE
_c2009
300 _aXXI, 500P
942 _cBK
999 _c7798
_d7798