000 00307nam a22001337a 4500
020 _a9788131517734
082 _a658.5
100 _aMETTERS RICHARD
245 _aSUCCESSFUL SERVICE OPERATIONS MANAGEMENT
250 _a2 ND
260 _aNEW DELHI
_bCENGAGE
_c2006
300 _aXXII, 4107P
942 _cBK
999 _c7789
_d7789