000 00253nam a2200121Ia 4500
020 _a9780070700994
082 _a658.8
100 _aZEITHAML VALARIE A
245 _aSERVICES MARKETING
250 _a5TH
260 _aNEW DELHI
_b TMH
_c2012
942 _cBK
999 _c7580
_d7580