000 00248nam a2200109Ia 4500
020 _a9781403928627
082 _a658.812
100 _aSHAINESH, G.
245 _aCUSTOMER RELATIONSHIP MANAGEMENT
260 _aNEW DELHI
_b MACMILIAN
_c2006
942 _cBK
999 _c6569
_d6569