000 00270nam a2200109Ia 4500
020 _a9781403928627
082 _a658.812
100 _aSHAINESH G
245 _aCUSTOMER RELATIONSHIP MANAGEMENT A STRATEGIC PERSPECTIVE
260 _aNEW DELHI
_b MACMILLAN
_c2006
942 _cBK
999 _c6568
_d6568