000 00256nam a2200109Ia 4500
020 _a9780750657402
082 _a658.562
100 _aOAKLAND JOHN S.
245 _aTOTAL QUALITY MANAGEMENT TEXT AND CASES
260 _aNEW DELHI
_b ELSEVIR
_c2003
942 _cBK
999 _c5219
_d5219