000 00237nam a2200109Ia 4500
020 _a9780070165663
082 _a658.403
100 _aFITZSIMMONS, JAMES. A
245 _aSERVICE MANAGEMENT
260 _aNEW DELHI
_b TMH
_c2006
942 _cBK
999 _c2985
_d2985