000 00279nam a2200121Ia 4500
020 _a8177584502
082 _a658.8
100 _aCHRISTOPHER, LOVELOCK, and WIRTZ, JOCHEN
245 _aSERVICE MARKETING PEOPLE TECHNOLOGY STRATEGY
250 _a5th
260 _c2004
942 _cBK
999 _c208
_d208