000 00300nam a2200133 4500
020 _a9789353160777
082 _a658.8
100 _aZEITHAML VALARIE
_aBITNER MARY JO
245 _aSERVICES MARKETING
250 _a7TH
260 _aCHENNAI
_bMGH
_c2019
300 _aXXXVI, 582 P
942 _cBK
999 _c16453
_d16453