SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY

JOHNSTON ROBERT SHULVER MICHAEL

SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY - 5TH - NOIDA PEARSON 2023 - XXII, 609P

9789356067400

658.5

Central Library, SRM Institute of Science and Technology, Delhi-NCR Campus, Delhi-Meerut Road, Modi Nagar, Ghaziabad, Uttar Pradesh-201204 (India)