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SERBVICE MARKETING INTERATING CUSTOMER FOCUS ACROSS THE FIRM

A.ZEITHAML, VALARIE,

SERBVICE MARKETING INTERATING CUSTOMER FOCUS ACROSS THE FIRM - 2002

ISBN: 0072471425

Dewey Class. No.: 658.8

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Central Library, SRM Institute of Science and Technology, Delhi-NCR Campus, Delhi-Meerut Road, Modi Nagar, Ghaziabad, Uttar Pradesh-201204 (India)